Frequently Asked Questions
Who can use CrowdClip®?
We’re in the process of creating the world’s best AI-driven video platform that will be accessible to absolutely everyone.
In the meantime, our platform is best used by videographers, brands, event organisers, marketing teams and for weddings.
Do I need to download an app?
Nope! After you’ve purchased your event you will instantly be able to create your event project and have access to your own hub/web app where you can manage all your events.
I didn't receive my form to customise my event check-in page. What can I do?
Your check-in form/s can be found on the left panel of your CrowdClip® Hub as "Faces Check In" or "Faces + Check In"
You would have also received a confirmation email from CrowdClip®, with a direct link to your check-in page/s. If not, please check your spam/junk folders.
Alternatively, please contact us at email@example.com if you still have not received the check-in page form link.
How does CrowdClip® recognise my event guests?
CrowdClip®'s patented AI technology uses facial recognition to identify your event guests in the event footage.
All we need is for your guests to check in via your exclusive check-in page!
How is my footage stored with CrowdClip®? Is it Safe?
CrowdClip® is easy to use, reliable, private and secure. CrowdClip®'s platform is hardened with the latest security best practices to ensure the safety of your most important files.
How do I upload my footage to CrowdClip®?
You can upload your event footage through your own CrowdClip®'s Hub which will be created for you upon sign up.
Alternatively, CrowdClip® also offers a very convenient way to do this by using Upload Buddy where you simply Upload, Review & Go!
Feel free to contact us at firstname.lastname@example.org for more information.
One of my guests didn't check in to my event! Is it too late to include them?
Not to worry! You can send your unique event URL to them post-event (We suggest a maximum of 24H) to ensure they get their own personalised video!
Videographer Frequently Asked Questions
How does CrowdClip® help me create more videos?
You simply upload a template or highlight reel, your usual deliverable, into your own CrowdClip® hub as well as footage/highlights from your event and our powerful AI turns your amazing footage into personalised videos, saving you time and money.
I've got footage from a previous event, can I use CrowdClip® to turn that into new content?
Absolutely! Using CrowdClip® to produce new content using existing footage is an amazing, low-cost way to leverage existing assets to create new marketing content.
If you need to quickly identify who was at your event, our exclusive check-in page can be sent to your guests post-event.
How do I convince my clients to use CrowdClip®?
CrowdClip® recommends a re-sell pricing model which allows videographers to increase their margins and offer clients a new and innovative digital product.
Videographers can now offer personalised and high-quality videos for very minimal extra work.
Brand Frequently Asked Questions
Do I need to engage a videographer to use CrowdClip®?
CrowdClip® works best using the professional footage from a videographer. After all, they're the experts.
Please contact CrowdClip® if you would like to have a professional videographer included in your purchase.
My event has more than 200 people - Can i still use CrowdClip®?
The simple answer is yes! Either add additional videos to your package or contact the CrowdClip® team at email@example.com a custom quote.
It doesn't stop there, as we evolve and continue to improve, you will soon be able to create more than 200 videos!
My event has already happened - can I use CrowdClip®?
Yes! CrowdClip® can be used both before and after an event has happened.
Simply purchase your event package and share your check-in page to the event attendees after your event.
At the same time, simply provide access to your event footage and let us take care of the rest!
CrowdClip acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.